Learn More about eStatements
User Information
Troubleshooting
What is
an eStatement?
eStatement is an electronic statement. It is an exact replica of a paper
statement, except that it is available through eTeller, our internet
online banking. As soon as your statement is prepared, an email is sent
to you. It replaces the paper statement sent through the mail.
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How
do I begin getting eStatements?
You must have an access ID and password to online banking and you must
enroll to begin receiving eStatements. A link to an eStatement enrollment
form is available when you log into Online Banking. You may also sign up
for eStatements through your Customer Service Representative or by
calling 1-920-864-7901.
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Is
it secure when I transmit my account number from the enrollment form?
Yes. Your information is sent through a secure connection. To ensure that
the information is being sent from a secure server, the address will
start with https:// rather than http:// and you will notice that you are
receiving the information from an SSL server securely if you see a closed
padlock at the bottom of your screen like this: .
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What
if I have a joint account with my spouse/other? Can I still sign up?
Yes. Only one account from the combined statement need be listed. If you
receive a separate statement, then that account number would also have to
be enrolled.
You must be an owner to receive these
statements.
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Are
eStatements available for businesses?
Yes. However, accounts that do not agree to check safekeeping cannot be
enrolled.
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How do
I view eStatements?
With eStatements, eTeller will send you an email when your statement have
arrived on eTeller. No more statement via mail. The email will provide a
link to eTeller, so you can Log In. Once logged in, select your checking
account and an "eStatement” button will be available. Clicking the
eStatements button will provide a list of the months that statements are
available for viewing. All of your combined accounts will be on this
eStatement. (Some accounts may not be eligible for combined statements.)
Any account that is on a combined
statement will only be viewable through the primary checking account.
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How
do eStatements compare with my Previous Statement?
eStatements are an exact replica of the statement you had been receiving
in the mail. It is an account listing for the same period of the paper
statement.
The "Previous Statement"
provides links to view a check image. The "Previous Statement"
link displays all the transactions that occurred since the last statement
cycle.
The Previous Statement for a Checking
Account, for example, will provide the Date, Check Number, Description,
Debit, Credit, and Balance for 30 days after the beginning of that
statement.
The eStatement will also provide a Summary
of Accounts, and your checks sequenced. The time period will always begin
from the balance last statement, and up to sixteen (16) months of
eStatements will remain available on eTeller.
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Can I print a
copy?
Yes. Use the print button available on your browser. This printer
friendly version will look exactly like the statement you had been
receiving in the mail.
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How
long will I be able to see this month's eStatement?
Your eStatement will remain on eTeller for up to sixteen (16) months.
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Can
I go back to see last month's statement after I get this month's?
Yes. Each of your eStatements will be listed separately and will remain
on eTeller for up to sixteen (16) months.
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Sometimes
I receive the message "No Documents Are Currently Available For
Viewing".
First, try again. As with any page request over the internet, there is a
chance that the server is busy.
If you are enrolled and continue receiving
this message after the time when you normally would have received a
statement, call us at 920-864-7901. We will verify that the account you
are trying to review has been enrolled.
eStatements will appear under the main
checking account only. All other accounts that had been requested to be
on the Combined eStatement will receive the message "No Documents
Are Currently Available For Viewing".
ARE YOU READY TO ENROLL? CLICK
HERE!
 The
enrollment form is in Adobe Acrobat (PDF) format and requires Acrobat
Reader. If you do not have Adobe installed, please click on the icon for
a free download.
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